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Desktop network systems, also known as DNS-Direct was formed back in 1992. We looked at where the industry needed help and set out to guide businesses through the challenges that they meet.

As times change demand also changes and as our goals is to provide IT support in as many ways as you need, we have a large range of services that we provide and are constantly on the look out for ways of making your home or business more efficient.




8 Croydon Road




Email Address: support@dns-direct.com


+44(0)870 0684750


©Desktop Network Systems Ltd 2013

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Email Address: support@dns-direct.com

Telephone: +44(0)870 0684750

DESKTOP NETWORK SYSTEMS LIMITED is committed to protecting your privacy and maintaining the security of any personal information received from you. We comply fully with all the requirements of the data protection legislation in the UK. This policy explains how we use the information that we collect, how you can instruct us if you wish to limit our use of your information and the procedures that we follow to protect your privacy.

1  The Information We Collect and How We Use It

1.1  When you register we ask you for your name, address and email address and for details of the credit or debit card by which you will make payments. We subsequently collect details of the goods and services that you order from us and the payments due and made for those goods and services.

1.2  We may use aggregate information and statistics to monitor usage of our website to help us to improve and develop our website.

1.3  From time to time we may carry out market research to help us to improve our service to our customers and increase customer satisfaction. We or our agents or sub-contractors may contact you by email to ask for your feedback and comments on our service.

1.4  We may wish to provide you with information about the products and services that we have to offer. If you would prefer not to receive this, please send your request by email to info@dns-direct.com.

1.5  We may wish to provide you with relevant information about products and services provided by third parties that we think may be of interest to you. If you would prefer not to receive this, please send your request by email to info@dns-direct.com. .

2  Our Use of Cookies

We use a technology known as "cookies" as part of our registration process but for no other purpose. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening by [insert details of how to set browser so as not to accept cookies] but if you do so you will be unable to register to use our site. If you wish to accept cookies but your browser is not set to do so you can set your browser to allow this by [insert details of how to set browser so as to accept cookies].  

3     How We Protect Your Information

The internet is NOT a totally secure medium. However, we have put in place various security measures. Although we cannot risk compromising security by giving full details, our site is protected by a firewall. The server from which our site operates is on a server in a building that has 24 hour security. We also use encryption for your password and user name and our site uses SSL protection for enhanced security.

We also have internal procedures covering storage, access and disclosure that we follow to keep your information confidential.

4  Sale or Merger of Business

If our business is sold or merged with another business your details may be disclosed to our advisers and to any prospective purchasers or merger partners and their advisers. If our business is sold your details will be passed on to the new owner of the business.

5  Updating Your Information

If any of the information that you have given to us changes (for instance you change your email address or other contact details) or if you wish to cancel your registration to use our site, please let us know by sending an email with details of the changes to info@dns-direct.com.

6  Your Consent and Changes to this Policy

6.1  By submitting your information to us you consent to the use of that information as set out in this privacy policy.

6.2  If we change this policy we will post details of the changes on this page and also send an email to you to alert you to the change. If you continue to use our site, that will signify your consent to that change.

6.3  Because of the global nature of the underlying structure of the internet, your information may be transferred in transit to countries outside the European Economic Area that do not give equivalent protection to your personal information and its use. We have taken the steps mentioned above to try to protect the security of your information. By submitting your information to us you consent to any such transfers as may occur.

7  How to Contact Us

We welcome your feedback and views on this privacy policy. If you would like to contact us with queries or comments please email them to us at info@dns-direct.com